I want you to know that I am very pleased with the quality of service you and your company provides. I sincerely appreciate your responsiveness and the way you conduct business. You also provided timely and helpful advice regarding the brand of hearing aid I was purchasing. The PHONAK brand hearing aids that you supplied to me have been excellent. I am very thankful that you explained which product would suit my needs best.
The great service you give makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I would love to recommend your company to anyone who needs a hearing aid service in the future. Keep up the good work. I look forward to doing business with you for years to come.
Greg; Cornubia May 2017
“I recently had to replace my in-canal aids after almost 9 years. After exploring some audiologists and suppliers, I was left with the feeling that many were channelling their business to specific aid suppliers. I found Independent Hearing Solutions on the internet and immediately was struck by the fantastic service both Lea and Sarah provided.
Sarah provided a comprehensive audiometry exam (which confirmed the one I had with an ‘aligned’ group) but never recommended any particular brand of aid. She merely suggested to try different brands and see what suits. I loved this. The control was with me.
This company and the ladies who run it come highly recommended by me. Their customer service and professionalism (missing in many service providers today) was ‘old school’ and excellent. The Signia aids I finally selected were the latest model and are working extremely well. Much, much better than my last pair.
As an additional note I found Independent Hearing Solutions pricing significantly better than many others. I am a very happy customer.”
P Ferguson; Stretton May 2016
“I found IHS on the internet whilst researching the Phonak V series of hearing aids and emailed a general enquiry. The response was very fast and very informative, and all throughout, Sarah from IHS, has gone out of her way to accommodate my needs and time frame. I couldn’t be more pleased about the whole experience.”
Alexis G; December 2015
Recently I purchased my hearing aids through Independent Hearing Solutions. I’ve worn hearing aids most of my life. So I’ve gone through a few pair of them.
I met Sarah through parkrun over 2 years ago. She is always such a happy friendly lady. I had no hesitation in asking Sarah for advice about hearing aids in the past. So when the time come for me to get new aids Sarah was most professional person, never pushy, giving me the best information and even other options to consider as well.
Nothing was too much trouble. Sarah has gone out of her way to make sure I was comfortable with my new aids, including new moulds. So after a few minor adjustments they are now perfect.
I can’t recommend Independent Hearing Solutions highly enough! Thankyou so much Sarah!”
Christine M; Bethania Oct 2015
My name is Ken and for years people have been telling me to get my hearing checked. I had ignored their pleas, much to their disgust.
I was told about Sarah Logan and Independent Hearing Solutions through a group of friends. I made an appointment to see Sarah and had my hearing tested. We discussed all the options that were available in easy to understand language.
When I received my hearing aids, I could not believe all the sounds I was missing birds, traffic, the TV, and of course my wife. They are so small. All the things that I am able to do with these tiny hearing aids have just blown me away. When we were with a group of friends my wife would fill in the gaps of words or sentences that I might have missed. She has been doing this for years, now my darling wife is out of a job. (Ha ha)
It is so good to hear people at work, and not miss out on any vital information that I may need to be aware of. I cannot believe what I have been missing out on, due to me being so stubborn.
If you’re reading this do yourself a favour get in touch with Sarah Logan at Independent Hearing Solutions. You will be thankful and like me, so will your family and friends.
Good luck, hear you later.”
Regards Ken –Tanah Merah