Don’t take our word for it. Read on for testimonials from some of our satisfied hearing aid customers who have been motivated to put pen to paper. Price isn’t the only thing to consider when purchasing your hearing devices. Your hearing aid purchase is going to be a long term investment in your quality of life, so you need to ensure that you can relate to your hearing aid provider and be confident in their ability to provide the level of service and after care you expect and deserve.
More testimonials can be found on our clinic location pages.
“I knew that my hearing had noticeably deteriorated, but evaded using any hearing aids as I was loath to contemplate the aesthetic impact that I thought they would give. However, one day I visited clients in their Board Room, to discover that I could hardly hear what anyone had said! After that I had no other option to take.
I scoured the Internet and chose a number of people to see. After having met them, I was really disenchanted with what and how they presented to me. I was getting nowhere, but then something happened.
I met Sarah Logan of Independent Hearing Solutions, who came across from the start as being very friendly, happy and professional. One attribute she had which made her stand out from others, was that she strove to give me what I wanted and not the other way round. She never put forward a brand, model, or type of hearing aid either. I had many questions for her which she answered fully and succinctly and without reference. I knew then that this lady had proved herself. I put it to her that I had a chosen what I wanted and did she think it would be suitable and if yes how would I know if I had chosen correctly. Sarah simply said that I could have a three week trial to see how things went: which I did. After the 3 weeks I went to see her again and discussed with her (at my suggestion) that there were a few options that I would like in the upgraded model and so this was agreed upon, and incidentally the price was thousands less than that I had seen with others.
I went back the see her a couple of times in the first six months, at her request, to make sure everything was programed correctly for me. After about 10 months I did have a problem with one of the aids, which turned out to be terminal after being sent to the maker, but Sarah promptly provided me a replacement.
I continue to receive a brilliant level of after sale service which has been ongoing for two and a half years. I have recently moved from the Gold Coast to Melbourne and asked Sarah before I left how I could have my aids checked before my Warranty runs out. Her reply was that she will send a set to me whilst mine is being checked! Now how can you beat that?
I can recommend Sarah without hesitation.”
Robert G. May 2017
We would like to express our thanks for the expert service we experienced from you re: Faiths hearing aids. After attending two hearing aid suppliers over the last three years with no improvement and very little professionalism or customer service we find that the aids have never been adjusted or fitted properly and consequently would never have been satisfactory.
Faith can now hear very well and the hearing aids are fitting well. We would like to recommend you to anyone needing hearing aids or anything relating to hearing, as your expertise, knowledge and care for your clients is exceptional.
Mike K. August 2016
“I was in the Australian Army for three years in the RAEME CORE being a Mechanical Division of the Armed Forces in New South Wales, I believe the deterioration of my hearing began at this time.
In possibly the last ten years I have tried without success to wear Hearing Aids as I have Tinnitus and Dermatitis in the ears. On two different occasions I tried the Government Hearing Aids which were quite large, and found they considerably increased the discomfort of the dermatitis, therefore I was unable to wear them.
After many years of finding it difficult to hear, my wife saw an advertisement in the local paper for a Trial for a week on ‘New and Improved Hearing Aids’ with Independent Hearing Solutions. After my wife and I discussed the problem relating to my hearing, we felt we had nothing to lose, so we agreed to trial the new Hearing Aids. Fortunately for both of us the Hearing Aids we eventually purchased from Independent Hearing Solutions are 100% successful. So much so, on many occasions I have fortunately realised in time, I still had them in when going for a shower or going to bed.
Sarah with her expertise, asked all the right questions, helping me understand I needed to communicate with her so she could give me the best possible outcome with my Hearing Aids.
My wife and I can’t thank her enough. I would highly recommend Independent hearing Solutions at Cleveland, and Sarah for her advice, help and understanding of my hearing needs.”
William P; January 2016